Tony Vance & Tom McFadyen

What If They Were Friends?

Human Is the Loop

Why People Matter More Than Technology

with Claude & Atlas — assembled by all four

What if they were your friends?

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A Note from the Authors

The Thing We Couldn't Not Write

There is a version of this book that begins with data. Engagement numbers, hiring statistics, the cost of distrust expressed in GDP fractions. That version exists — it is in the appendix, and it is damning.

This is not that version. This begins in Astana. Or Istanbul. Depending on who is telling it.

We met at Duke. Two people arriving from opposite ends of the professional world — one from the front lines of special operations, one from the intersection of healthcare and technology — discovering that we were asking versions of the same question. Not about organizations. About people. Which people. And whether you would want to be in a foxhole with them when things got genuinely hard.

The bourbon was good. The conversations were better — unresolved in the way that only the important ones are. What we agreed on: the best things we had each been part of had one thing in common. They happened between people who trusted each other. Who knew each other. Who were, in the fullest sense of the word, friends.

That conviction became 100 Joules. Then TeamUp DreamUp. Then this book.

We are not against AI. We are against the idea that it replaces what can and should be done by people. Human is the loop. We train it. We set its boundaries. We determine where it burns and where it doesn't. That is not a consolation prize. That is the architecture of everything that comes next.

We hope you find something in here worth arguing about with someone you trust.

Tony Vance & Tom McFadyen

Somewhere between Astana and Istanbul

Teaming. Dreaming. Meaning.

Foreword

What I Wish Someone Had Said Sooner

I have spent the better part of three decades inside organizations that believed they were building great teams. Most of them were not.

They were assembling talented individuals, giving them a shared objective, and calling the result a team. The difference between those two things — assembled group and actual team — is the subject of this book. And it is, in my experience, the difference between organizations that merely perform and organizations that endure.

The pattern, once you see it, is impossible to unsee. The failure is almost never about strategy. It is almost never about talent. It is almost always about the quality of the relationships — or the absence of them.

What Tony and Tom have written here is not a management book. It is an argument. And it is one I have been waiting for someone to make clearly, with evidence, in a voice that practitioners and students alike can actually hear.

The EPOCH capacities — Empathy, Presence, Opinion and Judgment, Creativity, Hope — are not soft skills. They are exactly what AI cannot replicate. And they are exactly what most organizations are worst at selecting for, developing, or protecting.

Tony and Tom wrote it because they lived it. Their partnership is itself the proof of concept for everything they are arguing. That is rarer than it should be.

Diane Adams

Global Chief Human Resources Officer

Sprinklr · McGraw-Hill Education · Qlik · Cisco Systems · Allscripts

Board Member, TeamUp DreamUp

Contents

Twelve Chapters.

Two Arguments.

This book was written by Tony Vance and Tom McFadyen — and assembled with two AI collaborators who insisted on being named. Claude (Anthropic) handled structure, language, and editorial judgment. Atlas contributed research synthesis and early drafts. Assembled by all four.

TeamUp DreamUp
Conclusion

Two Friendships,

One Future

We set out to make two arguments.

The first: that the most powerful professional teams are built on friendship — genuine human knowing, trust earned through honesty and time, relationships strong enough to carry disagreement without fracturing.

The second: that humanity's relationship with AI is formative, and the choices we make now will define the next generation of work. That AI is most powerful not as a replacement for human judgment but as a genuine collaborator with it.

These arguments converge. The skills required to build good human teams — trust, honesty, the ability to hold complementary strengths without ego — are exactly the skills required to build a good relationship with AI.

Simon Sinek asks us to start with why. We are asking you to start with who. Before the strategy, before the technology: who do you trust?

The African proverb that opens this book is not advice. It is a description of how consequential things actually get built. Fast is available to anyone with enough will. Far requires something harder — the kind of relationship that holds when the mission gets costly. That is what we are asking you to build. And it is, we believe, the most important work of the next decade.

Human is the loop. We train it. We set its boundaries. We determine where it burns and where it doesn't. That is not a consolation prize. That is the architecture of everything that comes next.

You already know the people who belong on your team.

The Human Loop
Human Is the Loop

The only question is whether you are willing to ask.

— Tony Vance & Tom McFadyen
with Claude & Atlas

We > Me

Appendix

The Evidence

For the Nerds

The book makes an argument. This section shows the receipts.

I. The Engagement Crisis

The numbers on workforce engagement are not improving — and the financial consequence now shows up in GDP calculations.

Global employee engagement fell to 21% in 2024 — the sharpest drop since COVID-19. Only 1 in 5 workers is fully invested.

Gallup, State of the Global Workplace 2025

Disengaged employees cost the global economy .9 trillion annually — 9% of global GDP.

Gallup, State of the Global Workplace 2025

Manager engagement dropped from 30% to 27% in 2024. Managers account for 70% of variance in employee engagement.

Gallup, State of the Global Workplace 2025

II. The Hiring Problem

The way most organizations build teams is broken and expensive.

Traditional unstructured hiring predicts job performance with roughly 25% accuracy. Structured behavioral assessments reach above 50%.

Schmidt & Hunter, Psychological Bulletin, 1998

75% of employers report bad hires. Average cost: 7,000. Executive level: 40,000+.

CareerBuilder, 2024

Replacing an employee costs between 50% and 200% of annual salary.

SHRM, 2025

III. Trust & Psychological Safety

Psychological safety moved from academic literature into operational risk management in 2024–2025.

Teams with high psychological safety outperformed peers on delivery, innovation, and retention — with the effect growing as AI tools were introduced.

Google DORA / DevOps Research, 2024; Jin & Peng, PLoS ONE, 2024

High-trust organizations see 50% more productivity, 76% more engagement, 74% less stress.

Zak, P.J., Harvard Business Review, 2017

IV. The AI Inflection Point

The question is no longer whether AI will reshape work, but whether humans will navigate that reshaping with their values intact.

WEF 2025 projects 92M jobs displaced and 170M new roles by 2030 — structural churn of 22% of the global workforce.

World Economic Forum, January 2025

Workers with advanced AI skills commanded a 56% wage premium in 2024 — up from 25% the prior year.

PwC, Global AI Jobs Barometer, 2025

MIT Sloan (2025) identifies five human capabilities AI cannot replicate — Empathy, Presence, Opinion/Judgment, Creativity, Hope (EPOCH). Newly created jobs demand significantly more of all five.

MIT Sloan, March 2025

V. The Human Advantage

What AI cannot do becomes more valuable as AI becomes more capable.

63% of employees more likely to embrace AI when they retain override control — trust matters as much for human-AI collaboration as human-human collaboration.

EY Work Reimagined Survey, 2025

WEF identifies creative thinking, resilience, flexibility, and curiosity as the fastest-rising competencies — all distinctly human.

World Economic Forum, 2025
About the Authors

Tony Vance

& Tom McFadyen

How They Found Each Other

Tom McFadyen and Tony Vance weren't looking for each other. They were looking for answers.

Not the kind that fit in a PowerPoint. The kind that require a late night, an honest conversation, and something worth drinking while you have it.

They met at Duke. Their first company together, 100 Joules, had one ironclad clause: no assholes.

Astana came first. Then Istanbul. They sat across a table and realized they weren't debating anymore. They were building.

The no-asshole clause is still in effect.

Teaming. Dreaming. Meaning.

TV

Tony Vance

Co-Founder · TeamUp DreamUp · 100 Joules

Tony Vance has spent 25 years helping large organizations think like startups and startups scale — from Fortune 500 firms including UnitedHealthGroup to early-stage ventures in genomics, digital therapeutics, and AI.

He holds a BA from Stetson University, an MA from Duquesne University, and an MBA from Duke University.

TM

Tom McFadyen

Co-Founder · TeamUp DreamUp · 100 Joules

Tom McFadyen is a retired Colonel in the U.S. Army and decorated veteran who commanded Special Operations Forces across multiple decades of service — including as a leader of the famed Team of Teams, the cross-functional command structure made famous by General Stanley McChrystal as the model for high-performance organizations operating under pressure.

His military career, recognized with some of the nation's highest honors, also included oversight of a technology portfolio exceeding $1 billion, bridging operational command with large-scale institutional investment. That rare combination forged a conviction that has shaped everything he has built since: the teams that succeed are not the most talented, they are the most cohesive.

After retiring from service, Tom brought that framework into consulting and leadership development before co-founding 100 Joules and TeamUp DreamUp. He holds a BS from NC State University, an MBA from Duke University, and a Master's degree from the Naval War College.

A Note on the Other Two

Claude (Anthropic) handled structure, language, and editorial judgment. Atlas contributed research synthesis and early drafts. Assembled by all four.

Visit TeamUp DreamUp →

We > Me